FAQ

FAQ

How do I place my order?

To place an order:

  1. Finish adding items to your shopping cart
  2. You may choose to process through our website checkout or through PayPal. 
  • If you wish to continue through our website checkout, please click on the “Checkout” green button located on the right side of the screen.
  • If you wish to continue through PayPal, please click on the PayPal button
  1. You will be transferred to our Customer Information page. You will be prompted to enter:
  • Email address
  • Name
  • Address
  1. If you have a valid discount code, you may enter it in the " Discount" field located on the right said of the screen. Be sure to click on the "Apply" button in order to have your discount calculated and applied to your order.
  2. Continue by clicking “Continue to Shipping Method” button. Please make sure you have input the delivery address correctly (if different from your billing address.) Once everything is completed, click on “Continue on to Payment Method”
  3. You will need to enter in your payment details. You will have the option of indicating that the shipping and billing details are the same, if applicable. 
  4. Once you have completed the form, click on the "Complete Order" button. You will be brought to a screen that provides an order summary together with an on-screen order confirmation, as well as a second confirmation via e-mail.

Should you encounter any difficulties during the checkout process, please feel free to contact our customer service department by sending us an email at service@blissechoes.com.

What if there are items missing or incorrect products when I receive my order?

For missing or wrongly shipped items, please contact us at service@blissechoes.com.  Please quote your transaction reference number (Order #) and provide us with a proof (image file size should be below 1MB). We will be more than happy to reship you the correct item with no extra cost and we will not ask for the item that was wrongly sent to you back! You may keep it as a gift from us.

How do I know that my order has been successfully submitted?

You will receive an email confirmation containing the Order Number and details of your purchase.

I would like to change my items ordered. What should I do?

Amending your order is allowed on or before 11:00pm (PDT, -7 GMT) on the same day from the order being placed. You may contact us via service@blissechoes.com to request for change.

How do I add items to my cart?

To add items to your cart:

  1. Navigate to the page of the item you are interested in and then choose your preferences of the item. When you click the “Add to Cart” button, you will be brought to your "Shopping cart" page.
  2. Enter the quantity of the item that you would like to order using the "Quantity:" field next to the image of the item. After you have entered a quantity, you can continue shopping or choose to complete your order.

How do I view what’s in my shopping cart?

To view the contents of your cart, click on the Cart icon located on the top of the website page. Once you click on this icon, you can easily change the number of quantity you want to purchase of any item in your cart by updating the quantity listed. You can also delete any item in your cart by clicking the “Remove” link to the bottom of the quantity listing.

How do I remove items from my cart?

First, click on the “Cart” icon in the upper-right corner of your computer screen. This will allow you to view all items currently in your cart. Once you have identified the item that you would like to delete, click on the “Remove” link to the bottom of the quantity list. This will automatically remove the item and have the page refresh to have your changes reflected.

How do I change the quantity of a particular item in my cart?

First, click on the “Cart” icon in the upper-right corner of your computer screen. This will allow you to view all items currently in your cart as well as the quantities that you have chosen for each item. To change the quantity of an item in your cart, move your cursor to the “Quantity” field for this item and type in the quantity desired. Once you do this, the quantity and associated dollar amount (if applicable) will be automatically updated and reflect the correct amount for both the quantity and the cost located on the right side of your screen.

What are the recommended browsers for this site?

Google Chrome, Safari, Firefox, Internet Explorer

What are your payment options?

We accept four types of major credit cards (MasterCard, Visa, American Express, and Discover), as well as PayPal and Apple Pay.

How do I make payments using PayPal?

PayPal is the easiest way to make payments online. Once you have finished adding items to your shopping cart and are ready to complete your transaction, you may click on the “PayPal” button. You will be redirected to the PayPal website. Be sure to fill in correct details for fast & hassle-free payment processing.

How do I use a discount code?

To use a promotional code, please follow these steps:

  1. Choose the item you want to order and then click "Checkout" green button
  2. You will then be transferred to our Customer Information page on the next page, fill-in the corresponding information needed
  3. You will see a “Discount” field on the upper right most part of the page 
  4. You need to input the discount code and then click apply. You need to verify if the discount has been applied and is valid by seeing it applied on the breakdown listed below.

What is your return & exchange policy?

Please refer to our Return Policy relating to returns.

Our customer service is open 24/7. We will reply to your inquiry as soon as possible.

How to return your item?

You may contact us at our support channel service@blissechoes.com for more information.

What is your cancellation policy?

Cancellation of order is allowed on or before 11:00pm (PDT, -7 GMT) on the same day. After that time, cancellation will no longer be entertained. You may contact us via service@blissechoes.com to request for cancellation.

Is ordering online secure?

Yes. We take the utmost care with the information that you provide us when placing an order through our online store (or through any other means). The server that hosts our store encrypts the transmission of all credit card and personal customer information using the Internet-standard SSL (Secure Sockets Layer) protocol. 

Is it safe to use my credit card on your website?

To ensure a safe payment procedure, our website uses credit card processor for a reliable and secure internet payment gateway, keeping all data encrypted with AES-256.

Is my personal information kept private?

Any information that you share with us is private and confidential. At no point will we share, rent or sell your personal information without your consent, except as required by law.

Terms Of Purchase

TERMS OF PURCHASE (Last updated June, 2021)

 

These Terms of Purchase (“Terms of Purchase”) govern your purchases of products and services available through Presilky (the “Company Sites” or the “Sites”). The Company Sites are operated by Presilky. (the “Company”). Your use of the Company Sites and these terms are also governed by the Terms of Use and Privacy Notice, which are incorporated herein by reference.

 

PLEASE CAREFULLY READ THESE TERMS OF PURCHASE, ALONG WITH THE TERMS OF USE, PRIVACY NOTICE AND OTHER POLICIES OR AGREEMENTS REFERENCED IN THESE TERMS OF PURCHASE, BEFORE PURCHASING OR USING PRODUCTS OR SERVICES THROUGH THE COMPANY SITES. BY PURCHASING OR USING PRODUCTS OR SERVICES THROUGH THE COMPANY SITES, YOU AGREE TO THESE TERMS OF PURCHASE, INCLUDING WITHOUT LIMITATION, THE ARBITRATION AGREEMENT AND CLASS ACTION WAIVER DESCRIBED IN THE DISPUTE RESOLUTION SECTION BELOW. 

 

GENERAL

These Terms of Purchase have been executed and delivered by you and constitute a valid and binding agreement between you and the Company, enforceable against you in accordance with their terms. You represent that you are (1) at least 18 years of age, (2) of legal age to form a binding contract, and (3) not a person barred from receiving services under any applicable laws, rules or regulations.

 

You shall purchase and use the products and services available through the Company Sites, in strict compliance with these Terms of Purchase and all applicable laws, rules and regulations (collectively, “Laws”). You are responsible to comply with all applicable laws with respect to your purchase, including all applicable laws in the jurisdiction to which any products are shipped.  All calls, emails and other communications between you and the Company may be recorded.

 

PRIVACY NOTICE

A copy of the Privacy Notice that applies to the collection, use, disclosure and other processing of personal information by the Company is located at Presilky. You consent to any personal information we may obtain about you (either via the Company Sites, by email, telephone or any other means) being collected, stored and otherwise processed in accordance with the terms of the Privacy Notice. The Company may update its Privacy Notice from time to time, in its sole discretion. Any changes to our Privacy Notice will be posted at Presilky.  Your continued use of the Sites after any changes to the Privacy Notice means you accept the changes.

 

PURCHASES

Order Processing

 

The Company may, in its sole discretion, choose to not process or to cancel your order in certain circumstances. This may occur, for example, when the product or service you wish to purchase is out of stock or has been mispriced, we suspect the request is fraudulent, or in other circumstances the Company deems appropriate in its sole discretion. The Company also reserves the right, in its sole discretion, to take steps to verify your identity to process your order. The Company will either not charge you or refund the charges for orders that we do not process or cancel. Without limiting the foregoing, the Company reserves the right to: (i) revoke any stated offer; (ii) correct any errors, inaccuracies, or omission; and (iii) make changes to prices, content, promotion offers, product descriptions or specifications, or other information without obligation to issue any notice of such changes (including after an order has been submitted, acknowledged, shipped, or received, except as prohibited by law).

 

Product and Service Descriptions

 

The Company attempts to provide accurate descriptions of products and services on the Company Sites. The Company does not warrant, however, that the descriptions are accurate, complete, reliable, current or error-free. If a product or service offered on the Company Sites is not as described, your sole remedy is to return the item, as specified in these Terms of Purchase.

 

The Company Sites may offer a quick view type feature for various products. This feature allows you to view price information about the product and add the product to your cart without opening the product page. The quick view feature and this "add to cart" feature are offered for your convenience only. The product page is where you will find more detailed information about a product, its source, features and pricing.

 

Pricing Information

 

The Company strives to provide accurate pricing information regarding the products and services available on the Company Sites. We cannot, however, insure against pricing errors. The Company reserves the right, at its sole discretion, to not process or to cancel any orders placed for a product or service whose price was incorrectly posted on the site as a result of an error. If this occurs, the Company will notify you by email. In addition, the Company reserves the right, at its sole discretion, to correct any error in the stated full retail price.

 

Product and Service Availability

 

The Company Sites may contain information regarding the availability of merchandise. This information can be used to estimate the likelihood that an item will be shipped immediately after you place your order. Estimated delivery date to your destination address of an item will be around 30 days or less after your successful payment, it is subject to change based on shortage of an item, bad weather, transit time of your carrier, destination address etc. Unfortunately, the Company cannot guarantee that an item listed as “in stock” will actually ship right away, as inventory can change significantly from day-to-day. In rare cases, a product or service offering may be in stock when a customer places the order, and sold out by the time the Company attempts to process the order. Should this happen, the Company will notify you by email. Service offerings that are out-of-stock generally are no longer available. If Company determines that a product or service you wish to purchase is no longer available, the item will be cancelled from your order. The Company will notify you by email and delete the item from the Company Sites.

 

Specific Additional Disclaimers and Obligations

 

In addition to the general disclaimers in the Terms of Use for products and services purchased through the Site, products and services purchased on the Site: (a) may not include any manufacturer warranties, even if a certain product or service is available elsewhere with one; (b) may not include any service or support options; (c) may not have product manuals, instructions or safety warnings in your native language or in some destination country languages; (d) may not be designed in accordance with your jurisdiction’s standards, specifications, and labeling requirements; and (e) may not conform to your jurisdiction’s voltage and other electrical standards (which may require the use of an adapter or converter). It is your responsibility to, and you hereby agree to, research the product to ensure it meets your needs and that it can be lawfully imported into your jurisdiction.

Taxes

 You are responsible for any taxes, customs duties and fees levied by the jurisdiction to which the products are shipped, including but not limited to any sales or use tax, value added taxes or tariffs.